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At Re.vert, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which returns, exchanges, and refunds may be requested.

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Business Information

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Company Name: Re.vert
Email: shopwithre.vert@gmail.com

Phone: +1 (778) 598-0717

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1. Return Eligibility

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You may request a return if:

• The item is damaged upon arrival.

• The item received is incorrect.

• The item has a manufacturing defect.

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To be eligible for a return:

• You must contact us within 14 days of delivery.

• The item must be unused and in its original packaging whenever possible.

• Proof of purchase must be provided.

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2. Non-Returnable Items

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For health, hygiene, and safety reasons, we do not accept returns for:

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• Opened beauty products

• Used skincare products

• Opened cosmetic products

• Personal care items that have been used

• Gift cards

• Clearance or final sale items

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Unless required by applicable law, these items are non-refundable once opened or used.

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3. Damaged, Defective, or Incorrect Items

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If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Order number

• Description of the issue

• Photographs showing the product and packaging

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Upon review, we may offer:

• Replacement product

• Store credit

• Partial refund

• Full refund

depending on the circumstances.

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4. Order Cancellations

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Orders may be cancelled before they enter processing.

Once an order has been processed, packed, or shipped, cancellation may not be possible.

To request cancellation, contact us as soon as possible after placing your order.

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5. Refunds

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Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times vary depending on your payment provider.

Typical processing times are:

• PayPal: 3–10 business days

• Credit cards: 5–15 business days

Original shipping fees are generally non-refundable unless required by law or due to our error.

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6. Return Shipping Costs

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If the return is due to:

• A defective product

• A damaged item

• An incorrect item sent by us

we may cover return shipping costs where applicable.

For other approved returns, customers may be responsible for return shipping expenses.

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7. Lost Packages

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Refunds or replacements for lost packages may be considered after investigation with the shipping carrier.

Claims will be reviewed on a case-by-case basis.

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8. Chargebacks

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If you experience a problem with your order, we encourage you to contact us before initiating a chargeback or payment dispute.

We will make reasonable efforts to resolve issues promptly.

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9. Consumer Rights

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Nothing in this policy limits or excludes rights that consumers may have under applicable consumer protection laws.

Where local law grants additional rights, those rights will apply.

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10. Contact Us

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For return requests, refund inquiries, or assistance with an order, please contact:

 

Re.vert
Email: shopwithre.vert@gmail.com

Phone: +1 (778) 598-0717